How Withdrawals Work from Vault Custody Accounts

🕒 Withdrawal Process Overview

Withdrawals can be requested from your Vault account at any time. To ensure the highest level of security and control, each request is automatically placed under a 24-hour confirmation window before it is reviewed and processed by our team.

This safeguard gives you time to verify or cancel the request if needed.

🔒 The 24-Hour Protection Period

Once a withdrawal request is submitted, it is held for 24 hours before any action is taken.
During this period, you’re free to cancel the transaction directly from your account or by contacting our support team

This extra step is in place to give you full control and peace of mind before any assets leave your Vault account.

🔍 Manual Review & Approval

After the 24-hour hold:

Your request enters a manual review process for final verification.
We will confirm the request internally, once confirmed, the transaction is securely approved and broadcast to the blockchain.

This dual-approval step adds an additional layer of protection.

🗓️ Example Timelines

Standard Scenario (During Business Hours)

Tuesday, 1:00 PM – Withdrawal is submitted
Wednesday, 1:00 PM – 24-hour protection period ends, manual review begins
Wednesday, 2:00 PM – Approval completed and funds sent

Total time: Approximately 25 hours

Extended Timeline (Outside Business Hours):

Thursday, 11:00 PM – Withdrawal is submitted
Friday, 11:00 PM – 24-hour protection period ends (outside business hours)
Monday, 9:00 AM – Manual review begins
Monday, 10:00 AM – Approval completed and funds sent

Total time: Approximately 83 hours

📝 Notes

Vault withdrawals are not suitable for day-to-day liquidity needs, they are optimised for secure, longer-term storage.

If you have questions or would like to learn more about Vault custody withdrawals, feel free to contact our support team.